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Job Posting:

  • MULTICULTURAL COUNCIL OF WINDSOR & ESSEX COUNTY JOB DESCRIPTION

PROGRAM: Employment and Training Services

POSITION: Supervisor

REPORTS TO: Director of Programs and Development     

HOURS: 40 hours/week
COMPENSATION: $ 33.62/hour + Comprehensive Benefits Plan

 POSITION SUMMARY:

The Multicultural Council of Windsor and Essex County (MCC) is seeking a dedicated and experienced Supervisor to support the operations of our Employment & Training Services Department. This role will provide day-to-day guidance to program staff, coordinate service delivery, monitor outcomes, and assist with reporting and budget tracking. The ideal candidate will bring hands-on experience in employment training, workforce development, and working with newcomers to Canada, along with strong organizational and leadership skills to help ensure program success.

RESPONSIBILITIES:

  • Strategic Leadership: Provide strategic direction for all employment programs, ensuring alignment with the organization’s mission, goals, and funder requirements.
  • Program Oversight: Support the coordination and implementation of employment programs in alignment with MCC’s mission and funder requirements.
  • Staff Supervision: Provide day-to-day supervision and support to frontline staff, including scheduling, task coordination, and performance monitoring.
  • Client Services: Ensure high-quality service delivery to clients, supporting program staff in addressing client needs and employment barriers.
  • Data and Reporting: Collect and review program data, assist with preparing funder and internal reports, and ensure accurate record-keeping.
  • Quality Assurance: Monitor program activities to ensure compliance with policies, procedures, and standards of service.
  • Budget Tracking: Assist in monitoring program expenditures and maintaining documentation related to purchases and program-related costs.
  • Stakeholder Communication: Maintain positive relationships with employers, community partners, and service providers to support client outcomes.
  • Problem-Solving: Provide guidance and support to staff when challenges arise in service delivery or client progress.
  • Training Support: Help onboard new staff, and support ongoing training and professional development initiatives.
  • Representation: Represent the department at community events, meetings, or internal committees as required.

QUALIFICATIONS:

  • Education: Bachelor’s degree in social work, public administration, business management, or a related field. Master’s degree preferred.
  • Experience: Minimum of 3-5 years in employment services or workforce development, with at least 1-2 years in a supervisory or team lead role.
  • Sector Knowledge: Strong understanding of the Canadian labour market and employment programs tailored to the needs of newcomers.
  • Leadership: Demonstrated experience in managing multiple teams and fostering a collaborative work environment.
  • Budgeting and Reporting: Proven experience managing complex budgets, forecasting, and preparing detailed program reports for funders.
  • Communication: Excellent communication and interpersonal skills, with the ability to engage with diverse stakeholders, including job seekers and employers.
  • Problem-Solving: Strong understanding of employment barriers faced by newcomers, with experience developing and implementing effective solutions.
  • Compliance Knowledge: Familiarity with relevant legislation and best practices related to employment services and settlement programs.
  • Technical Skills: Proficiency in data analysis, reporting tools, and the Microsoft Office suite.
  • Commitment to Diversity: A strong commitment to diversity, equity, and inclusion, with the ability to work effectively with individuals from diverse cultural and linguistic backgrounds.
  • Must possess a valid Level 3 Vulnerable Sector Police Clearance, renewed every 3 years

APPLICATION PROCESS

Please submit your Resume and Cover letter in .doc or .pdf format by Wednesday, July 9, 2025 directly to:

Daniel Beliciu, Director of Programs & Development
dbeliciu@themcc.com

 Subject Line: RE: Employment & Training Services Job Supervisor

  • Please apply for this job only in the manner specified above. Failure to do so may result in your application not being properly considered for the position.
  • The MCC is an equal opportunity employer and welcomes all applicants for this position; however only those selected for an interview will be contacted.
  • As per AODA guidelines, individuals with disabilities during the recruitment, assessment, and selection process will be accommodated upon request.